# Fix a survey that does not appear

Check activation, installation, targeting, triggers, frequency, and competing surveys.

Work through these checks on the page where the survey should appear.

## Verify the saved survey

Confirm the right project and survey, save the Build and Settings changes, and set the status to **Active**. Draft, Paused, and Archived surveys do not participate in the active widget flow.

## Verify installation

Copy the current project snippet from **Embed** and verify it is installed once on the website. It must belong to the project containing the survey. The snippet loads active surveys for the project, so adding another copy is not the remedy for a missing individual survey.

If the script is blocked or fails to load, ask the person responsible for the website to inspect its loading error and site script policy.

## Check eligibility

- **URL targeting:** does the current path match the Show rules and avoid the Hide rules?
- **Trigger:** have you waited for the delay, scrolled far enough, used the button, or performed the configured action?
- **Frequency:** has this browser already seen the survey within the configured interval?
- **Priority:** does a higher-priority active survey also match this page?
- **Appearance:** is the widget hidden behind another page element or positioned somewhere unexpected?

For testing, use a fresh browser session when a frequency limit would otherwise suppress the survey. Check the actual conditions before changing production targeting for all visitors.

## Verify collection

Complete the survey and inspect **Answers**, including the Submitted and Partial filters. A response that started but was not submitted can appear as Partial. If you are testing several surveys, check which one actually appeared.

After verification, [reset test answers](https://conversionlab.app/docs/surveys/responses) only if you intend to delete all answers from that survey.